Most consumers aren’t ready to let AI agents shop unsupervised

Cus­to­mer con­trol, ac­count se­cu­rity and ease of use are in­fluen­cing the adop­tion of AI agents that make pur­cha­ses, book ser­vi­ces and ac­cess per­so­nal in­for­ma­tion, ac­cor­ding to Okta’s 2026 Cus­to­mer Iden­tity Trends Re­port. Con­su­mers’ wi­llin­gness to de­le­ga­te de­pends on what an agent can do, the con­se­quen­ces of a mis­ta­ke and their abi­lity to ap­pro­ve or re­ver­se its ac­tions. Bu­si­nes­ses in­tro­du­cing these ser­vi­ces must meet new re­qui­re­ments for ve­rif­ying agents and ma­na­ging their per­mis­sions. Only 37% of … More → The post Most con­su­mers aren’t ready to let AI agents shop un­su­per­vi­sed ap­pea­red first on Help Net Se­cu­rity .